Consumer Protection Act 2019: The Salient Features
Introduction – Objective of Consumer Protection Act, 2019 Consumer Protection Act, 2019 (hereafter referred to as the New Act or CP Act, 2019) has come into force effective July 20th, 2020. The 2019 act replaces the erstwhile Consumer Protection Act, 1986. There has been enormous transformation in the business and commerce space in the last three decades. The emergence of e-commerce, digital payment gateways and global supply chains have led to easy access to large variety of goods and services across the globe for consumers. This modernization has also rendered the consumer vulnerable to newer forms of unethical and unfair trade practices. E-Commerce has posed newer set of challenges that required the legislative intervention to enact the laws keeping in mind consumer interest in the modern trade and market conditions.…
